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FAQs

Shop Opening Hours:

Monday - 9:15 am - 5.00 pm

Tuesday - 9:15 am - 5:00 pm

Wednesday - 9:15 am - 5:00 pm

Thursday - 9:15 am - 5:00 pm

Friday - 9:15 am - 5:00 pm

Saturday - 9:15 am - 5:00 pm

Sunday/Bank Holidays - Closed.

If I place my order today when will I receive it?

Our Express delivery is FREE and your parcel will be delivered by Royal Mail. The estimated delivery time is between 2-3 working days. 

If you're out when delivery is attempted, a card will be posted to instruct you on what to do and how to receive your parcel. Majority of the time your parcel will be held at your local Royal Mail sorting office awaiting your collection.

Please Note: You must allow up to 15 days for delivery. We cannot be held responsible for postal delays. Hunt Or Dye are not liable for any consequential loss due to late or failed delivery.

I have paid for special delivery, when will I receive my items?

Special Delivery Orders placed by midday Monday to Thursday will be delivered before 1pm the next day. Orders received before midday on a Friday may be received on a Saturday, however Royal Mail only guarantee delivery by 1pm on a Monday for orders dispatched on a Friday.

If I place an order on a bank holiday weekend when will I receive it?

If you place an order on a bank holiday, you will have to wait an additional 1 to 2 working days longer than if you were to order on a normal working day. Your order will be dispatched on the next working day prior to the bank holiday in which your order was placed on.

I placed an order over a week ago and I still haven’t received it, what should I do?

You should first check your emails for any updates you may have received in regards to your parcel being shipped and/or dispatched as you may have filled your address out incorrectly or supplied a wrong email address or number which may be required. You are also able to track your order (see below question). Once you have done both of these and you are still unsure as to where your order may be or how long it will take to arrive, then please contact us on 01509 212072

How do I track my order?

Please contact us on 01509 212072 and we will track your order for you along with the estimated time it will take for it to be with you.

What should i do if the payment for my order is declined?

Please check the card details you have entered including expiry date, billing address and security code.
If all of these are correct your card issuer may have declined your payment for other reasons.  As they do not share this information with us it is advisable that you contact your card issuer directly. You may be prompted by your bank to add a 3D secure payment password at the end of your order. 3D secure is an  additional security layer for online credit and debit card transactions. It was developed by the credit card companies with the intention of improving the security of Internet payments and offered to customers as a verified service. If you are having problems remembering your password please contact your credit card company in order to reset your password before attempting to place your order again.

Where can i get a promo code to use on my order and how do i use it?

By subscribing to our newsletters you will be able to receive our latest promo codes and be the first to know about our new exclusive products and offers! Signing up is quick, easy and a perfect way to save money on all your favorite products. To sign up for our newsletter simply scroll to the bottom of our main homepage and to the right you’ll be able to see a space in which you will be required to enter your email address in order to sign up. When you finish shopping and all of your items are in your basket, click Shopping Bag at the top right hand corner

  1. Review your order and select Checkout
  1. To the left of the ‘Pay With Card’ link you will see another link giving you the option to use your discount code (promo code).
  1. Click the link and enter your promo code and your code will be redeemed!

I’m having problems ordering from the site, who do I inform in order for my problem to be resolved?

If you find that when trying to place an order and you begin having difficulties, or you are unsure as to whether your transaction has gone through, please contact us on 01509 212072 and we’ll view your order from our site and if your transaction has failed, alternatively we can process your order for you and you can pay for your items over the phone.

I wish to cancel an order, how can this be done?

You are able to cancel an order free of charge if you cancel before your order has been shipped. If your order has been shipped you will have to send your order back once it has been received and request a refund.

What is your returns and exchange policy?

All products purchased through Blush Beauty Box website are covered by our 7 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 7 days of your order date and we will refund you for the product(s). Our European customers have 14 days from the order date to return their products. Please include a brief letter including your name and address and an explanation as to why you are returning the product(s). We are unable to refund any postage costs you may have occurred and a restocking fee for the amount of one pound per product may be applied. Please note this does not apply to damaged or faulty products. This does not affect your statutory rights.

Which methods of payments do you accept?

We accept PayPal, Visa Debit and MasterCard.

I received a different product to what i ordered in my delivery, how do I go about returning an incorrect order and will any charges be incurred for this?

This rarely happens, however if a mistake has been made and you have received an incorrect order, please contact us by either telephone 01509 212072 or email CustomerCare@BlushBeautyBox.com between the hours of 8.00am and 6.30pm

I am missing a product from my order / I received a damaged item, what do i do?

Please contact us during our opening hours of 8.00am to 6.30pm. Missing items that are in stock will be reshipped if full refund has not been issued. Backordered and/or damaged products will be fully refunded. Please contact us within 70 days prior to you receiving your damaged/incomplete order.

I live outside of the EU, why can’t certain products be sent out to me?

We are restricted in the items which can be shipped out to customers overseas. It is against the law for us to shop certain products such as Aerosols (i.e Hairspray), Flammables (i.e Nail Polish) and Sharp Objects (i.e Nail Scissors). 


If you can’t see the answer you are looking for please contact us on 01509 212 072 and ask for Harry or email us at: CustomerCare@BlushBeautyBox.com